Total Calls
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Connected
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Missed
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Avg Duration
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Per connected call
Inbound
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Outbound
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Total Texts
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All SMS
SMS Unread
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Needs response
SMS Unanswered
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Inbound only
🏆 Agent Competition
Live Rankings
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| # | Agent | Total Calls | Inbound | Outbound | Connected | Missed | Avg Duration | Total Talk Time | Connect Rate | vs Leader | SMS Sent | SMS Rcvd | SMS Unread | SMS Unanswered | VM Sent | VM Received |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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⏱ Total Talk Time
Inbound Talk Time —
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Outbound Talk Time —
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💬 SMS Activity
SMS ActivityLive via webhook
Total SMS
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Sent
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Received
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Unread
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Unanswered
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Undelivered
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Within Company
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Outside Company
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📊 Call Overview
Connect Rate Gauge
CONNECTED
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MISSED
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ABANDONED
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Call Direction Split
Inbound —
Outbound —
Agent Call Volume
🎯 Daily Performance Achievements
Daily Achievements
📈 Calls Over Time
Call Trend
🌡️ Call Activity Heatmap
Calls by Day & Hour
🗺️ Geographic Distribution
Call Geographic Distribution
Top: —
Top States